What Do You Do When Amazon Sends You Something You Didn’T Order?

Can you keep stuff delivered by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC).

Sellers aren’t permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise..

Do you have to return items sent by mistake?

If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. It’s yours to keep.

What to do if a package is Misdelivered?

When you receive a mistaken delivery, call customer service for the delivery company and explain the situation. Give them the tracking number on the package, as well as the name and address on the package if it’s different from yours. The company will come and pick up the product within a reasonable time frame.

Can I open a package sent to my address?

“A federal statute known as 18 USC Section 1702 makes it illegal to open correspondence addressed to someone else. However, the law cannot be applied if you did not recognize that the mail was not yours when you opened it.

Is it illegal to open someone else’s Amazon package?

It is, however, considered theft to knowingly take a package belonging to someone else. or to remove the contents before returning it. Opening by accident is not a crime.

Why does Amazon refund without return?

In some cases, Amazon could determine that a refund can be issued without a return. This decision will mostly depend on the cost of the item. If the price is so low that it exceeds the cost of shipping it back to Amazon, as well as inspecting it and restocking it, they may decide it’s not worth the logistical hassle.

Will Amazon replace stolen packages?

Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. … But if you’ve waited two or more business days for a response or the seller is uncooperative, you can file a claim with Amazon and they’ll likely issue a refund. In many cases, retailers will quickly agree to send you a replacement item.

What to do if you receive a package from Amazon you didn’t order?

If this does happen to you, Amazon recommends you contact their customer service department. According to the Federal Trade Commission, you are legally allowed to keep the merchandise.

Why did I get a package from Amazon that I didn’t order?

“Free” Amazon deliveries are arriving addressed to residents who didn’t order them – all part of an ongoing scam. The deliveries, which are not gifts, are what authorities call a “brushing scam,” in which people receive unsolicited items from a seller who then posts false customer reviews to boost sales.

Why would I get a package I didn’t order?

Beware of getting packages you didn’t order: You may be part of a scam called “brushing.” And it’s impossible to prevent. It’s not the worst scam in the world. At best, you get free items (although they may be useless and arrive frequently). But it could be a sign that your account information has been compromised.

What do you do when Amazon sends you the wrong item?

If you received a damaged, defective, or incorrect item sold by Amazon, you can request a replacement through Your Orders. You may be eligible to request a replacement for items sold and shipped by Amazon.com. To replace an item: Go to Your Orders and select Return or replace items beside the item you want to replace.

Is there a way to tell who sent an Amazon package?

Call the number on the bottom of the AMAZON website and speak to a live agent. Tell them you want to trace a package sent to you from another individual. Give the date, time you received it as well the package number, item description and number if it has one, along with your name, and address.

Can you refuse Amazon package?

If your order shipped directly from Amazon.com and cannot be modified, you may refuse the package or return it using our Online Returns Center . … Then it’ll be shipped back to Amazon and you’ll get your money back.