Question: What Is A Negative Comment?

What do you say to a negative comment?

While his tactic may not work for all businesses, here are some tips to keep in mind when dealing with negative comments:Stay calm.


Use the Care Bear Stare.

State the facts.

Reference your work.

Respect their opinion.

Keep Your Responses Crisp and Positively Worded.

Know when to stop..

Why are negative comments positive?

Your response to a bad review gives you the opportunity to highlight the excellence of your customer service department. This is one of the main reasons why negative comments are good for business, because it shows that your company is dedicated to your clientele and values their patronage.

How do you respond to a negative review of a restaurant?

How to respond to a bad restaurant reviewThank the customer (by name) for their business.Highlight something good from the review.Apologize for what went wrong.Explain why the error or problem happened and what you’re doing to ensure that the error isn’t repeated.Move the situation offline.Invite them back.

How do you respond to a negative App review?

10 tips for handling negative app reviews and feedbackComments provide great feedback about your app. Good comments tell you what people like about your app and what you are doing right. … View all feedback as an indication of care. … Avoid being defensive. … Acknowledge. … Apologize. … Make It Right. … Hear Them Out. … Avoid the Trolls.More items…•

How do I respond to a negative comment on Facebook?

Write a short, non-confrontational reply that shows that you’ve read and understood the issue(s) raised, even if they’re unfounded. Be specific and acknowledge the customer’s concerns; show sympathy that they had a bad experience. Sincerely apologize for the upset caused offer to make things right.

How do I turn a negative comment into a positive comment?

Turn negative feedback into great customer interactions by following these 12 tips.Monitor your online reputation. … Don’t ignore negative reviews. … Reply quickly. … Don’t delete negative comments on social media. … Express your gratitude. … Take it offline. … Be respectful. … Offer a sincere apology.More items…•

How do you respond to an insult?

Say, “Thank you.” There’s no need to justify your choices when someone hurls an insult, especially if your response isn’t likely to help. So rather than get into a debate about why the comment is hurtful, a simple thank you can be the best way to move forward.

How do you respond to a negative person?

10 Smart Ways To Respond To A Negative PersonDon’t take things personally. To not “take things personally” is much easier said than done. … Do not rationalize their behavior. Many people do not like conflict; this is something known as conflict avoidance. … Let them hear you. … Be compassionate. … Separate yourself if needed. … Smile. … Be mature. … Do not judge or assume.More items…

How do you respond to a negative comment on social media?

Responding to Negative Comments on Social Media: Dos and Don’tsDo: Respond Quickly. … Don’t: Delete the Comment. … Do: Take the Conversation Offline As Soon as Possible. … Don’t: Get Defensive. … Do: Monitor All Comments. … Don’t: Give a Generic Response. … Do: Have an Action Plan for Difficult Cases. … Don’t: Let Negative Comments Scare You.

What is a person who is always negative called?

6 Answers. The word is pessimist, a person who expects the worst. Mr X is a pessimist.

How do you respond to a negative comment example?

Say Thank You“Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to my attention.”“Thank you for bringing this to our attention. We’re sorry you had a bad experience. … “Thank you for letting us know about this.

How do you avoid negative comments?

How to Deal With Negative People Who Just Aren’t Going AwayDon’t buy into their negativity. Don’t allow yourself to become infected with toxic negativity. … You are not their problem solver. It is not your job to make an unhappy person happy. … Give yourself a break. … Hold your tongue. … Take charge of the conversation. … Be the light.

How do you deal with negative comments online?

How to handle negative comments on social mediaDon’t ignore negative comments.Apologize sincerely.Don’t make false promises.Be polite.Take it out of the spotlight.Personalize your message.Reply instantly.Explain yourself.More items…

How do you make negative feedback positive?

Here are 15 ways to turn negative reviews into positive results.Prevention is key (think ahead) … Know it is impossible to please everyone. … Do not panic. … Focus on your goals. … Do your research. … Give a timely response. … Listen to understand. … Ask, ask, ask.More items…

How do you reply to a mean comment?

5 Tips on How to Respond to Rude CommentsSimply thank them for the engagement.Ask them to expand more on their opinions.Use witty quotes or a comedic GIF/meme as your response.Agree with them.Just don’t bother. Ignore the troll and delete the comment.Now let’s hear from you!More Topics.

How do I stop negative conversation?

Difficult ConversationsReframe — Cast the issue in a different light. … Rephrase — Say the words in a different, less negative way. … Revisit — Use an earlier success to redefine a current failure. … Restate — Clarify or redirect negative wording. … Request — Ask a question. … Rebalance — Adjust the other person’s power.More items…•